Mastercam® Technical Support

San Diego CAD/CAM's Support Policy

• Mastercam Maintenance Customers — Customers who currently subscribe to Mastercam Maintenance will receive, as a courtesy, free e-mail and phone technical support from San Diego CAD CAM, Inc. (On-site support is not included).
• Non Maintenance Customers — If your company has chosen not to subscribe to Mastercam Maintenance - or if your maintenance is not current - your e-mailed issues will be answered on a first-come first-served basis and may require a charge. If you require on-site support you will be charged an hourly rate along with mileage to and from your facility.
• On-Site Technical Support — All on-site technical support is billable at $125 per hour, plus travel time. A company Purchase Order or Credit Card number is required before the on-site visit can be scheduled. On-site support outside San Diego County is at a higher rate. Note: Using Technical Support for training is not productive. If your level of expertise is not at a level required by your production, then we suggest a training class.

Post Processor Pricing

• Mastercam Maintenance Customers — Customers who are currently subscribed to Mastercam Maintenance will receive LIBRARY post processors FREE. Post modifications will be charged at $75 hour (the first hour free).
• Non Maintenance Customers — Library post processors may be purchased at $150 plus modifications at an additional $75 hour.
• New Customers — Library post processors are FREE to new customers. Modifications will be charged at an additional $75 hour (the first hour free).

Custom Post Processor Pricing

San Diego CAD CAM uses many outside resources for custom post processors. A written quote estimating price and delivery will be provided to the customer only after receiving adequate information to write the post as follows:
• Make a written request for post processor to posts@sandiegocadcam.com
• The NC programming manual or copy of the manual for the machine tool may be needed. This manual holds the detailed description of address formats and the meaning of the NC codes.
• A sample drawing or description of the type of parts that will typically be manufactured. (This helps to determine the complexity and feasibility of the post).
A sketch or picture of the machine tool with signed axis labels for all moving axes on the machine. This is critical for multi-axis and router machines. For multi-axis machines, this includes layout details of the rotary axes, with angular limits of each specified. For router posts, this includes details about aggregate tooling, drill blocks, etc. with details of the orientation of such attachments as they are mounted on the machine.
• NC program examples of the functions you wish to be supported by the post. (Many times the machine manuals do not show the required format of your preferred format).
Without adequate information it is difficult, if not impossible, to either create a successful post or determine the amount of work required to write a custom post processor. Once we have received the necessary documentation, a written quote will be generated and forwarded to you for your approval. Thank you.

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