Mastercam® Technical Support
San Diego CAD/CAM's Support Policy
- Mastercam Maintenance Customers — Customers who are currently subscribed to Mastercam Maintenance will receive free e-mail, fax, and walk-in technical support from San Diego CAD/CAM, Inc. (On-site support is not included in your Maintenance package.)
- Non Maintenance Customers — If your company has not subscribed to Mastercam Maintenance, or if you are not currently subscribed, your e-mail support issues will be answered first-come first-served and could require a charge. If you require on-site support, you will be charged by the hour along with mileage to and from your facility.
- On-Site Technical Support — All on-site technical support is billed at $125 per hour, including travel time. A purchase order or credit card is required before the on-site visit can be scheduled.
Post Processor Pricing
Contact
trevor@sandiegocadcam.com for more information.
- Mastercam Maintenance Customers — Customers who are currently subscribed to Mastercam Maintenance will receive Library post processors FREE. All post modifications will be charged at $75 hour (flexible) after the first free hour.
- Non Maintenance Customers — Library post processors $150 plus modifications at an additional $75 hour.
- New Customers — Library post processors are FREE to new customers. Modifications will be charged at an additional $75 hour after the first FREE hour.
eMastercam.com Support
Join the on-line community of Mastercam users! Get answers to common technical questions, research computer hardware issues, and more by visiting
www.emastercam.com
Mastercam Software Updates
Download enhancements and patches for Mastercam directly from Mastercam.
Additional Sources of Support and Technical Tips
